The Health Advocate builds working relationships, solves problems and supports clients as they learn to navigate the healthcare system and self-care. Advocates serve as subject matter experts for clients getting tested for HIV, STIs and hepatitis C. They conduct testing, provide guidance and promote ongoing care according to test status. They will also coordinate one or more processes or procedures such as billing, data collection and reporting, inventory, or specialized outreach. Health Advocates work a non-traditional schedule both in and out of the agency, serving the community with education, counseling, testing and programmatic outreach. The position reports to the Community Health Manager and works closely with Allies staff.
To improve health and well-being, Allies provides integrated medical care, supportive human services, and community-based education for individuals living with, or at risk of HIV, viral hepatitis and sexually transmitted infections.
Allies envisions a healthier community whereby people access integrated medical care and supportive human services in a respectful setting, free of stigma and discrimination.
- Follow guidelines required to complete tasks associated with specialized procedures related to data collection and reporting, billing appropriate entities, and/or programmatic outreach;
- Testing clients for HIV, STIs and hepatitis C;
- Establish and build trust with clients;
- Counseling clients with regard to test results, treatment and prevention options, and resources available;
- Assisting with options throughout treatment process by serving as an active liaison between clients and care providers;
- Facilitates initial client appointments with care and supportive services professionals as well as reminders for follow up testing and care appointments in regard to prevention services;
- Participates in and assists with outreach efforts to establish and maintain positive relationships with the community and populations at high risk of infection, which would include distributing informational materials, condoms and lube, speaking in public, and offering testing and counseling in outreach settings;
- Maintain updated client records with data, plans, notes, appropriate forms or related information;
- Maintains paperwork and reports test results to appropriate person and/or agency and ships biological testing samples to appropriate labs.
- Seek out up-to-date information about Allies’ programs and services, as well as relevant local, regional and national health statistics that will inform and support our mission;
- Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations;
- Embrace and exemplify organizational standards and guiding principles for processes, protocols and utilization;
- Commit to Allies’ promise to sustain and extend diversity, equity and inclusion;
- Contribute to efforts which build and reinforce Allies’ distinctive, effective and ethical practices.
Knowledge, Skills and Abilities
Through a combination of experience and education, the Health Advocate will have knowledge of:
- Extensive understanding of the services and programs offered as part of sexual health and disease prevention;
- Strong understanding of HIV, STI, and Hepatitis C virology;
- PrEP and PEP protocols;
- Motivational interviewing techniques;
- Harm reduction ideology and standards;
- HIPAA and Act 148 standards;
- Safety protocols associated with blood borne pathogens and in handling testing agents including blood, urine and saliva;
- Written communication that reflects ability to write clearly, accurately and persuasively;
- Basic computer knowledge in spreadsheets, word processing, electronic health records and Microsoft Outlook;
- Prioritization and management of time-sensitive projects;
- Strong customer service orientation and ability to work with diverse groups and special populations;
- Ability to work varied schedules with rotating hours in diverse settings;
- Ability to travel locally.
A bachelor’s degree in health education, public health or a related degree, OR relevant work experience with the associated responsibilities is required.
The Health Advocate may be called upon to engage in physical activity related to general office work to stand or sit for extended periods. Current PA child abuse, PA criminal history, federal criminal history clearances, and verification of TB test performed within the last year are required within the first 30 days of employment.
The budgeted salary for the Health Advocate is between $36-39K, dependent on related experience and education.
LGBTQIA identified persons, Black, Indigenous and other people of color (BIPOC), individuals with disabilities and legal histories, as well as from other historically underrepresented communities are encouraged to apply.
Resume and cover letter can be sent to Mark Marsen, Chief Culture + People Officer, at email@example.com.